This is an actual account by a worker at a technical support and service center. One particular customer had an old console-type machine with a print head that would ride back and forth on a spiral shaft. They also had a big bushy cat who liked to sit on the edge of the printer next [...]
Computer novices may feel like they’re alone these days, but some of the following calls to IBM’s help center show there are plenty of people out there who still are inching onto the information superhighway. After a caller gave a technician her PC’s serial number, he scanned a database of registered users and responded, “I [...]
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