Help stories from Tech Support

Compaq is considering changing the command “Press Any Key” because of the flood of calls asking where the “Any” key is. AST technical support had a called complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in. Another Compaq technician recieved a call from a man complaining that the system wouldn”t read word processing files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer labeled the diskettes then rolled them into the typewriter to type the labels. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with Xeroxed copies of the disk. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up crossing the room to close the door to his room. Another Dell customer called to say he couldn”t get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hiting the “send” key. Another Dell customer needed help setting up a new program, so a Dell tech suggested he go to the local Egghead. “yeah, I got me a couple of friends,” the customer replied. When told Egghead was a software store, the man said,”Oh, I thought you meant for me to find a couple of geeks.” Yet another Dell customer called to complain that his keyboard no longer worked. He had clearned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually. A Dell technician recieved a call from a customer who was enraged because his computer had told him he was “bad and an invalid.” The tech explained that the computer”s “bad command” and “invalid” responses shouldn”t be taken personally. An exasperated caller to Dell Computer Tech Support couldn”t get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, “I pushed and pushed on the foot pedal and nothing happens.” The “foot pedal” turned out to be the computer”s mouse. Another customer called Compaq tech support to say her brand-new computer wouldn”t work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked “What power switch?”